How to Better Deal With Angry People
How to Better Deal With Angry People http://ht.ly/pgSdq
Recognize that a person’s outward emotion—anger—is really a signal of that person’s perception of loss of something that is important to them. Your challenge is to defuse the emotion, identify the perceived loss, and create a plan of action to address the issue. In other words, your challenge is to find a way to work together more effectively and respectfully.
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